• Unit 11/7 Sonia Court, Raceview Qld 4305
  • (07) 3288 0277
  • enquiries@catsinc.org.au

Listening and responding to concerns and complaints

We believe it is important that services provide appropriate avenues for people with a disability to share and resolve any complaints/grievances they have with regard to the service they receive without discrimination.

Key aspects of our Grievance Procedure are:

  • Open communication and grievance resolution between staff and young people/advocates is encouraged.
  • Any grievance/complaint will be taken seriously and dealt with promptly.
  • All people involved in the grievance will be given the courtesy of confidentiality.
  • The person making the complaint may also complain to Disability Services Queensland or another relevant complaints agency if not satisfied with the outcome.
  • Complaints can be made in person, over the phone or in writing.

Complaints can be made to Staff and/or Board of Management.