• Unit 11/7 Sonia Court, Raceview Qld 4305
  • (07) 3288 0277
  • enquiries@catsinc.org.au

Respecting Privacy and Confidentiality

CATS Inc. is committed to conducting its services in compliance with the applicable laws and legislation, including the Privacy Act 1988, Freedom Of Information Act 1982, and the Queensland legislation requirements in relation to the management of personal information.

Each young person’s right to privacy and confidentiality in all aspects of his/her life is recognised and respected at CATS Inc. This includes confidentiality of information about you, and dignity and respect in your support and personal care.


Information Collected

We collect information about you that is relevant to the support we provide and to ensure the quality and appropriateness of support provided.  It includes things such as personal details of name, address, contacts, medication needs, support needs, and progress reports.

The personal information is collected to assist CATS provide an individualised community access support service to young adults with disabilities, that meets their specific needs, interests and abilities, in the most appropriate, safe and respectful manner.



Young people can give written permission on the standard Consent Form which outlines what the young person does/does not consent to, with regards to the sharing of personal, private and confidential information. This is done through a Confidentiality Consent Form.

Young people can withdraw their written consent at any time.


Storage of Information

Personal information is stored securely, and is under lock and key at the office of CATS Inc.

Information will not be kept any longer than is necessary and must be disposed of and destroyed in ways that are in keeping with the need to maintain confidentiality.  Information will be held according to statutory requirements.

A copy of the full policy is provided to supported young people and their families.