Listening and responding to concerns and complaints

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We believe it is important that services provide appropriate avenues for people with a disability to share and resolve any complaints/grievances they have with regard to the service they receive without discrimination. Key aspects of our Grievance Procedure are:

• Open communication and grievance resolution between staff and young people/advocates is encouraged.
• Any grievance/complaint will be taken seriously and dealt with promptly.
• All people involved in the grievance will be given the courtesy of confidentiality.
• The person making the complaint may also complain to Disability Services Queensland or another relevant complaints agency if not satisfied with the outcome.
• Complaints can be made in person, over the phone or in writing.

Complaints can be made to Staff and/or Board of Management.